Operations Coordinator

Operations Coordinator

Kids Segment · CODED Juniors — Part-time, on site

The Role: Operations Coordinator

A program plan is a document. A camp day is a hundred small decisions — an instructor who has not arrived, a classroom that is not set up, a child who will not join the activity, a parent at the door with a question that needs answering now.

This role owns those decisions on the ground.

You are the Kids Segment's primary person on site: the one who turns the program plan into a day that actually runs, and who owns the experience that students, parents and instructors walk away with. You work independently, you decide what you can resolve yourself, and you know what has to be escalated.

This is a part-time, on-site role — expect 4 to 6 hours per working day, aligned to the program schedule. Your first assignment is Winter Camp at Al Andalus Complex.

What You Will Own

• Prepare and execute the daily operational plan — classrooms, staffing, activities, breaks and student movement
• Check that spaces, equipment, materials and systems are ready before students arrive
• Confirm instructor and support-staff attendance, and coordinate a response to any gaps
• Manage student arrival, attendance, transitions, supervision and authorized pickup
• Address student behavior and conflicts calmly, keeping the room safe and positive
• Monitor delivery so students receive the full planned experience, not a shortened version of it
• Welcome parents, answer their questions, resolve operational concerns and follow up
• Call parents directly when a situation is urgent, following agreed procedures
• Resolve routine problems on your own and escalate significant ones promptly
• Keep Notion, the CODED portal and operational records up to date
• Share daily updates with the Head of Kids Segment and coordinate with education, CX and instructors

Training covers program procedures, systems, service standards and escalation expectations.

What Success Looks Like

• Days run smoothly — prepared spaces, clear schedules, coordinated staffing
• Students are supervised properly through arrival, activities, transitions and pickup
• Student concerns and conflicts are handled confidently and constructively
• Parents get clear, professional communication and timely follow-up
• Problems are caught early and followed through to resolution
• Attendance, incidents and follow-up actions are recorded accurately
• The Head of Kids Segment can rely on you to own routine ground execution without being asked

What We're Looking For

• Fluent Kuwaiti Arabic and English. You will be speaking with parents, children and the team every day, and switching between them constantly
• Genuinely good with children — able to manage behavior calmly, resolve conflicts, and read what a child actually needs. This is not negotiable in this role
• Professional, presentable and confident in how you communicate
• Practical problem-solving, with the initiative to take something on and stay with it until it is resolved
• Able to work independently on site, make sound operational calls, and recognize when to escalate
• Strong organization and attention to detail across schedules, staffing, classrooms and supervision
• Able to handle a parent's concern professionally, including phoning them for urgent matters
• Comfortable learning Notion, the CODED portal and other internal systems — training is provided
• Reliable attendance and genuine availability for on-site work
• A reliable way of getting to our venues. A valid driving license is ideal, but a stable, dependable mode of transport you can count on every working day is equally fine
• Minimum one year of relevant experience in on-site operations, program coordination, education or children's activities. Two to three years is ideal. Seasonal and part-time experience counts

An Advantage, Not a Requirement

• A technical background — technology, engineering, computing or a related field
• Experience in camps, schools, children's activities or educational programs
• Experience coordinating instructors or support teams

Where This Role Goes

The initial assignment is Winter Camp at Al Andalus Complex. Subject to performance and business needs, the contract may be extended to cover other programs and multiple locations. Multi-location coverage means moving between venues on the assigned schedule, so you will need transport you can rely on for that — a driving license, or another arrangement that works consistently.

The role can grow into broader program operations ownership, or into a Senior Operations Coordinator position.