Operations Officer

Operations Officer

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CODED — The First Tech & AI Academy in the Arab World

Role Overview

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The Operations Officer is responsible for supporting the smooth execution of programs, projects, and day-to-day operational activities. The role requires strong organization, consistent follow-up, accurate documentation, and effective coordination with internal and external stakeholders.

The ideal candidate is proactive, dependable, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment. The role is suitable for someone who wants to grow from operational execution into broader workflow and program ownership.

Key Responsibilities

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Operational Execution

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• Execute and monitor daily operational activities, schedules, logistics, and assigned workflows.

• Support the preparation and delivery of programs, meetings, events, and operational activities.

• Ensure operational requirements are ready before deadlines, launches, sessions, or events.

• Complete routine tasks accurately and according to agreed procedures.

• Monitor recurring responsibilities and ensure they are completed consistently.

Follow-Up and Coordination

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• Coordinate requirements across internal teams, clients, instructors, vendors, contractors, and other stakeholders.

• Follow up on deadlines, approvals, deliverables, payments, documents, and pending actions until completion.

• Confirm owners, deadlines, dependencies, and expected outcomes.

• Provide timely reminders and escalations when actions are delayed.

• Maintain professional relationships while ensuring accountability.

Documentation and Reporting

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• Maintain accurate trackers, reports, schedules, meeting notes, databases, and operational records.

• Document decisions, comments, approvals, and next steps in visible and accessible places.

• Prepare regular progress updates and flag outstanding actions.

• Review information for accuracy before sharing or finalizing it.

• Support the preparation and improvement of SOPs, checklists, templates, and operational guides.

Issue Resolution and Risk Management

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• Identify missing information, operational gaps, and delivery risks early.

• Resolve routine issues independently within approved guidelines.

• Escalate concerns involving policy, client impact, cost, reputation, safety, or major delays.

• Suggest practical next steps when raising a problem.

• Support corrective actions and help prevent recurring issues.

Process Improvement

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• Identify repetitive, unclear, or inefficient processes.

• Recommend practical improvements to trackers, workflows, templates, and communication methods.

• Support the implementation of new systems and operational standards.

• Help ensure improved processes are documented and consistently followed.

Required Skills

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• Strong organization, prioritization, and time management.

• Consistent follow-up and accountability.

• Clear written and verbal communication.

• High attention to detail and data accuracy.

• Practical problem-solving and sound judgment.

• Professional stakeholder coordination.

• Strong documentation and reporting habits.

• Adaptability in a fast-paced environment.

• Ability to manage several responsibilities simultaneously.

• Confidence using spreadsheets, shared documents, calendars, and task-management tools.

Qualifications

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• Bachelor's degree in Business Administration, Management, Operations, Project Management, Education, or a related field.

• One to three years of relevant experience in operations, administration, project support, program coordination, events, customer experience, or a similar role.

• Proficiency in Google Workspace.

• Experience with project-management, CRM, documentation, or collaboration tools is an advantage.

• Experience in education, training, technology, events, or service-based organizations is preferred but not mandatory.